Privacy Policy - Last Updated: [6th Mar 2026]
1. Our Contact Details
- Company Name: Sterling Routines Limited
- Address: Popeshead Court Offices, Peter Lane, York YO1 8SU
- Email: enquiries@sterlingroutines.co.uk
- Data Protection Officer (DPO): Stuart Towers
2. The Type of Personal Information We Collect
We currently collect and process the following information:
- Personal identifiers: Name, title, and contact details (email, phone number, address).
- Business information: Job title, company name, and payment/billing details.
- Technical data: IP address, browser type, and cookies.
3. How We Get the Personal Information and Why We Have It
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You have made an enquiry or placed an order with us.
- You have subscribed to our newsletter or marketing.
- You are a supplier or business partner.
We use the information that you have given us in order to:
- Fulfill our contractual obligations to you.
- Respond to your enquiries.
- Send you marketing communications (where you have consented or we have a legitimate interest).
4. Lawful Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- (a) Your consent: You are able to remove your consent at any time by contacting [Insert Email].
- (b) We have a contractual obligation.
- (c) We have a legal obligation.
- (d) We have a legitimate interest (e.g., for direct marketing or security purposes as recognised by the Data Use and Access Act 2025).
5. How We Store Your Personal Information
- Your information is securely stored on iCloud.
- We keep your personal data for 5 years following the end of our business relationship.
- We will then dispose of your information by permanently deleting digital files.
6. Your Data Protection Rights Under data protection law
You have rights including:
- Your right of access: To ask us for copies of your personal information.
- Your right to rectification: To ask us to correct inaccurate information.
- Your right to erasure: To ask us to delete your personal information in certain circumstances.
- Your right to restriction of processing: To ask us to limit how we use your data.
- Your right to object to processing: To object to our processing in certain circumstances.
- Your right to data portability: To ask that we transfer your data to another organisation.
7. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@sterlingroutines.co.uk .You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data:
- Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Helpline number: 0303 123 1113
- Website: https://www.ico.org.uk